I joined Trivago, found a hotel I liked, and made my payment through the listed partner site—Stayforlong. My bank shows that the payment was processed successfully, but when I arrived at the hotel, they had no record of my reservation. There was no confirmation message, no booking code, not even a basic hotel detail sent to me. I was left stranded, literally standing with my luggage and nowhere to go.
This is completely unacceptable. If I pay for a booking, I expect that the hotel is notified and my stay is confirmed. Instead, I ended up wasting time, money, and energy trying to figure out what went wrong.
Trivago and Stayforlong, you need to fix this immediately. Either confirm my booking or refund the full amount without delay. This kind of service is outrageous and incredibly stressful. No traveler should be left out in the cold after trusting your platforms.
I booked a hotel through Stayforlong, yet my reservation has been pending for over a day, leaving me stranded. Despite the payment being deducted from my credit card, I have not received any confirmation and therefore cannot check into the hotel. I trusted Stayforlong because I was redirected from ...
I made a hotel reservation through Trivago, which redirected me to Stayforlong. The payment went through without issues, and everything seemed fine—until I received an email saying the reservation was never completed. I was shocked because the money had already been withdrawn from my account. The w...
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I booked a stay at Hilton Kozyatağı through Stayforlong (via Trivago), but ended up leaving the hotel one day early. Naturally, I expected a refund for the unused night. However, no refund has been issued, and what's worse, I’ve been completely unable to get in touch with anyone from Stayforlong or ...
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