On March 3, 2026, I made a hotel reservation for DoubleTree by Hilton Topkapı through Stayforlong, after being redirected from Trivago. At the end of the transaction, $80 was charged from my Yapı Kredi debit card.
However, despite the payment being taken, no reservation appeared in my Stayforlong account. When I called the hotel directly, they also confirmed that there was no reservation under my name or for those dates in their system. In other words, even though money was charged from my card, there is no reservation on either Stayforlong’s system or the hotel’s system.
So far, I have not contacted my bank or Stayforlong, and no refund process has been started. Even though about two days have passed, there is still no reservation and no refund.
I request that the $80 charged to my card be refunded in full to the same card as soon as possible, without any deductions.
I booked a stay at Hilton Kozyatağı Istanbul through Stayforlong via Trivago. However, when I contacted the hotel, they said there was no record of my reservation. To avoid issues, I made another booking. Later, when I checked my credit card statement, I saw that I had been charged twice for the sam...
I made a hotel reservation through Trivago, which redirected me to Stayforlong. The payment went through without issues, and everything seemed fine—until I received an email saying the reservation was never completed. I was shocked because the money had already been withdrawn from my account. The w...
On November 6, 2025, I made a reservation through the Stayforlong website for the Mercure Hotel in Trabzon, with check-in on November 10, 2025, and check-out on November 11, 2025. I received a confirmation email with the code X7B91R, and the payment of $75 USD was charged to my İş Bankası credit car...
I booked a hotel through Stayforlong, yet my reservation has been pending for over a day, leaving me stranded. Despite the payment being deducted from my credit card, I have not received any confirmation and therefore cannot check into the hotel. I trusted Stayforlong because I was redirected from ...
I booked a hotel through Stayforlong on December 5, and when I arrived at the hotel on December 6, they had no record of my reservation in their system. However, Stayforlong already charged my credit card for the full amount. Now, I’m stranded in the hotel lobby, waiting, with nowhere to stay. The ...
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