Yesterday, while shopping at the Sephora store in Marmara Park between 5:00 PM and 6:00 PM, I experienced a very uncomfortable situation at the checkout.
While I was at the register completing my payment, there was a female customer of foreign nationality standing next to me. The cashier went inside the store specifically for her and brought out several tester products. When I saw this, I politely asked the cashier assisting me if I could also receive a tester, since I know that normally testers are often given to customers without even having to ask.
The cashier responded in a tone suggesting “Of course, I was already going to give you one,” but then simply opened the drawer in front of him and said that there were no testers left. I pointed out that he had just given testers moments earlier, but despite this, the employee made no effort to bring any testers for me.
Even though we were standing there at the same time, the attention shown to the other customer was not shown to me. The situation made me feel undervalued and discriminated against, especially because it created the impression that preferential treatment was being given to a foreign customer.
I request that the testers that were not provided to me yesterday be sent to me, and that the employee involved be reminded about customer satisfaction and the importance of treating all customers equally.
Today, I visited the Sephora store at Zorlu Shopping Mall to purchase perfume. While I was undecided between two scents, I requested a tester. However, the saleswoman informed me that there were no testers available. Instead, she suggested spraying it on my arm directly, and I agreed. When she opene...
On November 17, 2024, at 3:43 PM, I visited the Sephora store in Mall of Istanbul and made a purchase worth ₺6,325.90. As I had encountered before, I faced the same issue again. The store employees do not provide tester products to customers making purchases and do not even bother to give any explan...
I made a purchase of around ₺9000 from a Sephora store and I shop there regularly, buying shampoo, makeup, and other items. I always try to support physical stores, thinking I’d get a more personalized experience. However, the cashier acted mockingly and gave me just one foundation tester. It felt l...
I was deeply disappointed by an incident I experienced on February 4 at around 4:30 PM at the Sephora Nişantaşı store, which I visit frequently and which is located near where I live in Nişantaşı. Until that day, it had been a store I enjoyed visiting; however, after this incident, I have begun to s...
Sephora staff has twice provided me with incorrect information and then proceeded to give me different information without apologizing. Despite registering for maintenance at the Mersin Forum branch, they acted as if they were unaware. Furthermore, when I mentioned the name of the staff member (the ...
Comments