Sephora Refuses to Send Promised Gold Member Annual Gift

I have been a Sephora Gold member since 2014 and, despite this long-standing membership, I still have not received the annual gift promised to Gold members for 2024. For about two years, every time I asked about it, I was told that my gift would be sent and that the process was simply taking longer than usual, yet there has been no progress. When I contacted Gold customer service again today, I was told this time that the period had expired and that my delivery options were closed, which I found quite insufficient and not at all explanatory. As someone who has remained loyal to the brand as a Gold member for years, it is very disappointing that the gift I am entitled to, and which is part of Sephora’s own promise, is being brushed aside in this way. I kindly request that my Gold member gift be sent to me as soon as possible and that Sephora provide an apology and a suitable form of compensation for the negative experience and loss of trust caused by this process.