Sephora Refund Not Received for Cancelled Order
On September 13, 2026, my order numbered 8006132082, which I placed via the Sephora Turkey mobile application with a total amount of ₺1,272.00, was cancelled by Sephora. Despite more than a month having passed since the cancellation, the refund of ₺1,272.00 has still not been credited to my Akbank Axess credit card. Because my credit card statement period has already closed, I have been forced to pay this amount out of my own pocket, and I do not accept carrying this unjust burden into the next billing cycle. Throughout this process I have repeatedly contacted Sephora both through the mobile application and via customer service, but each time I was only told that the issue was being “investigated by the technical team” and no concrete action was taken. The legal timeframe for processing refunds has clearly been exceeded and, instead of providing a real solution, I have only received standard, copy‑paste responses. This situation creates unnecessary hardship for the customer, damages trust and is not acceptable for a brand like Sephora. I also hold written order confirmation and cancellation notifications from Sephora, as well as bank records showing the relevant transaction, and I am ready to share these as needed. I request that the refund for my cancelled order 8006132082 be credited to my Akbank Axess credit card immediately, without any further delay or excuses, and that I am provided with a clear and detailed explanation regarding the cause of this negative experience and how Sephora plans to prevent similar issues in the future.
