I'm curious about Sephora's birthday rewards program, how do we get a free birthday present from Sephora?

I joined the Sephora Card Program and after reaching 15,000 points, my points were converted into reward coupons. According to Sephora, I earned two 10% discount coupons and was told the coupon codes were sent to my registered email address. However, no such email ever arrived — I checked both my in...

In November 2023, my Sephora membership was upgraded to Gold status, and I was informed that I would receive a Gold Box gift as part of the transition. However, even after nearly 10 months, the Gold Box has still not been delivered. Every month I contacted Sephora customer service, both by phone and...

I was informed by Sephora that I had been given a birthday gift with a special code that could only be added to my basket if I purchased something else from the website. However, no matter what I added, the system kept saying “unavailable promotion.” The same issue happened on the app, and when I we...

As a Sephora Black Card member, I received an email about a special birthday gift defined for my membership. However, the product you offered is completely out of stock. From what I’ve seen, Sephora assigns the same gift to everyone, yet that specific item is rarely available. To make matters worse...

I am absolutely outraged with Sephora! My Black Card points are showing up as 0, which is completely incorrect and unacceptable. I had a significant amount of accumulated points from numerous previous purchases, and they've just vanished. This isn't a minor inconvenience; it's a blatant disregard fo...

I’m a Sephora Black Card member, and despite it being my birthday recently, I never received any birthday code, gift, or notification—nothing was applied or defined to my account. I filled out the official contact form to report the issue, but there has been no response at all. This isn’t the first...

I had over 17,000 loyalty points in my Sephora account, and just a couple of days after making another purchase, I logged in to find that all of my points had vanished—reset to zero. I didn’t return any products, didn’t violate any rules, and yet my entire balance was wiped out without notice. Afte...

I recently reached Sephora's Black Card status, but despite this, I never received any confirmation email stating that I became a Black Card member. On top of that, I have not received the promised 10% discount code or the free gift code either. I have been waiting for days, checking my email consta...

I’ve been waiting for a specific product to be restocked on Sephora for a while. Finally, I received an email that it was back in stock, and along with it, I got a special discount offer of ₺335. I added the item to my cart along with a few others and placed the order using the discount. Shortly aft...

I was extremely disappointed to find out that Sephora does not offer a proper birthday discount in Turkey, while in Europe, customers receive exclusive extra discounts on their special day. My friend in Europe got an additional discount during their birthday month, while in Turkey, Sephora only offe...

As a Sephora Black Card member, I was expecting my birthday gift and a 10% discount to be provided as part of the membership perks. However, I received no email or SMS notification about these offers. I was informed that I could pick up my birthday gift in-store, but visiting a store isn’t convenien...

I recently checked my Sephora account and was shocked to see that all my points—nearly 9,000—had disappeared, showing a balance of zero. I’m a frequent shopper, regularly making purchases and accumulating points, so this is extremely disappointing. I even made a recent purchase, expecting to see my ...

Hello, I noticed that my recent purchases at Sephora have not been reflected in my rewards points balance. My points have remained unchanged for months. I made two in-store purchases, which I picked up from the store, and recently placed an online order. Although nearly a month has passed since the ...

I’ve been a Sephora Black Card member since 2017, yet I’ve never been able to claim the birthday gift benefit promised to cardholders. Every year, I visit the store during my birthday month, only to be told I can redeem the gift online. However, when I contact customer service about not receiving a ...

On Friday, October 11, I noticed on the Sephora app that I qualified for the Black Card status. However, when I checked my email for the gift notification, I realized that no email, SMS, or any notification had been sent to me. I reached out to customer service via email but have yet to receive any ...

I’m a Sephora Black Card holder, and today is my birthday. I was expecting an email or some acknowledgment, but nothing came. When I called Sephora, they told me I couldn't get my birthday gift because it was out of stock. Seriously? How can such a big store not have a small gift available for loyal...

Even though it's been 18 days since my birthday and about 14 days since I filed a complaint, the promised Black Card birthday gifts still haven't been delivered to me. Even though I talked to a friend from Sephora Customer Services and stated that I would be a follower and conveyed it to the relevan...