Samsung DW60DG560FSR Dishwasher Not Cleaning Dishes Properly

I purchased a Samsung DW60DG560FSR six-program dishwasher online after seeing the product and deciding to trust the Samsung brand. I purchased it from the Samsung Forum dealer in Mersin under the name Eyüp Hayta, and the dishwasher was installed at my address in Tarsus on October 6, 2026.

From the very first day of installation, the dishwasher has failed to clean dishes properly and has emitted a strong plastic smell while operating. As soon as I noticed these problems, I contacted the authorized service center. I clearly explained both issues to the technician who visited my home, including the poor cleaning performance and the intense plastic odor coming from the machine.

However, when I later checked the service report, I discovered that only my complaint about the dishwasher not cleaning properly had been recorded. There was no mention whatsoever of the plastic smell. Furthermore, I was informed that the technician had reported to Samsung that “there is no problem,” which does not accurately reflect the issues I reported.

Afterward, I repeatedly tried to contact both the service center and the Samsung Forum dealer in Mersin by phone, but my calls went unanswered, leaving me unable to explain my situation or obtain assistance. I also contacted Samsung customer service at 444 7 711 three times, through both written and verbal communication. During these interactions, I explained my problems in detail and formally requested a refund. Despite my repeated efforts, no concrete solution was offered.

Samsung customer service informed me that the dealer should accept the return of the product. However, the dealer refused to accept my return request, leaving the entire process at a standstill.

I purchased this dishwasher in good faith, relying on Samsung's reputation, but the product has been defective since the day it was installed. It does not clean dishes properly and produces a strong plastic odor during operation. I am dissatisfied not only with the product itself but also with the way my complaint has been handled by the authorized service center, customer service, and the dealer.

I therefore demand that the Samsung DW60DG560FSR dishwasher be accepted for return and that the full purchase price be refunded without any deductions. I also request a formal investigation into the incomplete service report, the inaccurate statement that no problem was found, and the lack of assistance from Samsung customer service and the dealer. Please provide me with a written response detailing the findings of the investigation and the steps that will be taken to resolve my complaint.