Samsung Odyssey Neo G7 Warranty Shows Expired Before Purchase

I purchased a Samsung Odyssey Neo G7 32-inch gaming monitor through N11 from a seller called Dual Pazar. The product was delivered to my address by Aras Kargo brand-new, in its original box, with an invoice, and completely unopened. I received the product on September 19, 2026, while the invoice was issued on September 17, 2026. When I checked the warranty status on Samsung’s official website using the product’s serial number, I noticed that the monitor’s warranty was shown as having expired on May 26, 2026. I also reported this issue and received information about it through Samsung’s online customer service.

It is not acceptable for a brand-new product that was purchased unopened and with an invoice to show a warranty expiration date from such an earlier date. I request that the warranty period for the monitor I purchased be urgently updated based on the invoice date and corrected to reflect my actual purchase date. If necessary, I kindly ask you to verify the relevant information using my N11 order number, 294692422425, and my invoice.