I purchased a pair of shoes from Pull & Bear today, but they were too small. Naturally, I wanted to initiate a return, but the process has been unnecessarily complicated and frustrating. How difficult can it be to return an item?
First, I contacted customer service to ask if they offer home pickup for returns. They confirmed that they do, so I proceeded with my request. However, when I tried to finalize the return, I realized it wasn’t actually possible. Confused, I contacted customer service again, and this time, they claimed that home pickup is not available and blamed me for not getting the right information earlier.
How can a simple return be this difficult? One representative says yes, another says no, and I’m left dealing with the mess. Pull & Bear, fix your return process and ensure your customer service gives consistent and accurate information. This has been a complete waste of time, and I won’t be ordering again if this is how you handle simple returns!
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I placed an order during the Pull & Bear sale and was expecting two separate deliveries. One shipment arrived, but the other package never reached me. However, the missing items were incorrectly marked as delivered. I contacted customer service, but they offered no solution. It has been a month, an...
I purchased a pair of basic sneakers from Pull and Bear, expecting the usual quality I’m accustomed to from the brand. However, to my surprise, the shoes turned out to be extremely uncomfortable from the very first wear. The sneakers cause painful pressure on my feet, making it nearly impossible to ...
I ordered a white size 38 running shoe from Pull & Bear, but what I received was shocking—a size 42 men's shoe! This isn’t just a minor error in size; it’s a completely different product from what I ordered. How can such a mistake happen? Sending the wrong size of the same shoe might be understandab...
Two months ago, I ordered two pairs of sweatpants from Pull&Bear, and for an entire month, the status remained "preparing in the warehouse." I attempted to call customer service but couldn’t reach anyone. After a month of waiting, the order was canceled and refunded without any explanation. Hoping ...
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