I purchased a product from Pull and Bear, with the right to return it by November 8. However, I was informed that my return code had expired, even though it was still within the valid return period. When I tried to request a new code, the system kept giving errors.
I contacted customer service for assistance, but they were unhelpful and did not provide a solution. I do not want to be stuck with a product I intended to return. I demand that Pull and Bear resolve this issue immediately and provide me with a valid return code so I can complete the process as promised. This experience has been very frustrating.
I need to return an item to Pull and Bear, but the original return code I was given has expired, and I can’t generate a new one. I reached out to cust...
On March 11 at 16:55, I generated a return code, but it was invalid, preventing me from completing the return at the courier branch on March 18. However, your system did not allow me to create a new return code. When I contacted Pull and Bear customer service, I was told that the 7-business-day peri...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
One of the items in my online order from Pull and Bear was delivered with a store security tag still attached, making it impossible for me to use the product. Although this error clearly stems from the company’s negligence, customer service merely advised me to either return the product or take it t...
There is no way to justify Pull and Bear's actions, as they have held onto my refund for 14 days without any valid reason, and have not provided any updates on the matter, they are ghosting me for days, maybe thinking it's simple and unimportant for them. How could they assume that as I am wondering...
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