Philips Authorized Service Made My Steam Iron Worse After Repair

I took my Philips PSG9050/20 steam iron to an authorized Philips service center in Alanya, Antalya on February 25. When I delivered the iron to the service center, I specifically stated that I wanted a one-to-one product replacement and did not want any parts replaced.

However, I later learned that a part had been replaced in my iron without my knowledge or consent, and that this action had been taken entirely on the service center’s own initiative.

When I went to pick up the product, I saw that the condition of my iron was actually worse than before after the repair. Because of this, I refused to accept the product in that condition.

When I asked for the original part that had been removed, I was told that the part had been sent to the central office, and that the head office had stated that they do not receive parts. As a result, the original part of my iron is now missing, and I cannot get my product back either in its original condition or replaced with a new one as I initially requested.

Because this procedure was carried out without my approval, I have been seriously inconvenienced, and the original component of my product has effectively disappeared.

I request that my iron be replaced with a brand-new identical unit, or that the original part be located or replaced and the product returned to me in proper working condition without any issues.