Philips Forces Me To Replace An Entire Vacuum Head For A Tiny Broken Part

I own a Philips 8000 Series Aqua Plus vacuum cleaner, and a very small component on one of the cleaning head attachments has broken. Because of this small broken part, we are no longer able to use the vacuum cleaner properly.

When we contacted an authorized service center and requested a replacement for the damaged component, we were informed that the individual part is not sold separately. Instead, we were told that we must purchase the entire cleaning head assembly. The cost of replacing the complete head is approximately $120–$135.

I find this unreasonable. After spending approximately $400 on a vacuum cleaner, it does not make sense that a tiny broken component requires replacing the entire attachment at such a high cost. Requiring customers to purchase a complete assembly for a minor part failure creates an unnecessary financial burden and does not seem like a fair or practical solution.

I respectfully request that Philips make this individual component available as a spare part or provide a reasonable repair solution. I would appreciate assistance in obtaining the broken part separately instead of being forced to replace the entire cleaning head assembly.