Philips GC810/20 Defective from First Use – Replacement or Refund

I am writing to submit a complaint regarding a defective Philips GC810/20 1600 W Garment Steamer purchased from D&R online on August 17, 2026, under order no. W110051291. From the very first use, the product was defective. When I turned it on for the first time, it produced no steam at all and could not perform its basic function. Because of this, I immediately returned the product to D&R and requested a return. However, they refused the return and directed me to a Philips authorized service center instead. Following this instruction, I delivered the product to the Philips authorized service center Kaan Elektronik in Bandırma, Balıkesir on August 31, 2026. The service center informed me that the product would be repaired rather than replaced, which I clearly stated I do not accept. I bought a brand-new device that never worked properly, and I do not find it fair or acceptable to receive a repaired product in return for a product that was defective from the first use. There is no misuse or damage by me, and the defect appeared immediately upon first use, only a few days after purchase. I consider this situation very upsetting and contrary to my expectations from Philips as a brand. I kindly request that this issue be resolved by providing an immediate replacement with a brand-new, identical and fully functioning Philips GC810/20 garment steamer. If replacement is not possible, I request a full refund of the purchase price. I explicitly do not accept repair as a solution in this case. I request a prompt response and resolution from your side so that this matter can be concluded without further escalation.