I made two separate reservations through Otelz for Sivas Otel Çakır for 20 April, with reservation numbers 5630764 and 5630496. I cancelled both reservations on 20 April and, according to the terms, a total of ₺11,362.86 should have been refunded to my credit card ending with 8157. However, despite the time that has passed, no refund has been made to my card. I tried to reach Otelz customer service by phone and via WhatsApp, but I could not get through to anyone and my WhatsApp messages have not been answered. I find it unacceptable that both the refund has not been processed and that there is no response from customer service. I request that the total amount of ₺11,362.86 for my reservations numbered 5630764 and 5630496 be urgently refunded to my card ending with 8157 and that I be informed in writing about the completion of this process.
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
I made a hotel reservation for Sofitel in Istanbul through the otelz.com website for a stay on January 28, 2026. During the payment step, the site showed an error message and asked me to try again. When I tried again, otelz took the payment twice from my credit card, even though the website reported...
On 4 December, I made a reservation through Otelz for Es Moda Suite with an online payment option, for a total amount of ₺3,060, under the reservation number 5605231. Although I chose to pay online via the system, the property stated that they could not receive payment from Otelz and that they only ...
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