Otelz Payment Successful but Hotel Refused My Reservation

I made a reservation at Suhan 360 Seaport Hotel through Otelz for September 12–13 and paid approximately $62 by credit card. Although my reservation and payment appeared as successful on the Otelz platform, when I arrived at the hotel, the hotel told me that they had not received the payment and refused to accommodate me.

I have called Otelz repeatedly over the past two days, approximately 10 times, but I have been unable to reach anyone who could assist me. I have not received any explanation or solution regarding my issue. Since the payment appears as successful in the Otelz system while the hotel claims that it did not receive the money, I have experienced serious inconvenience as a result.

Because of this issue, I request that the approximately $62 payment charged through Otelz be refunded to me as soon as possible. I also request a clear written explanation of what caused this problem and why my confirmed payment was not recognized by the hotel.