We made a reservation for Bursa Grand Turkuaz Hotel through Otelz.com with online payment, check-in on November 12 and check-out on November 13, under reservation number 5602171. The hotel stated that since the payment was made online, the invoice should be issued by Otelz. We contacted Otelz and were told to email [email protected]. We sent an email requesting the invoice to be issued specifically under Dorlen Tekstil ve Tic. Ltd. Şti., clearly stating that it must be issued as an accommodation fee and with no other name. Over the past week, we have spoken on the phone with four different people at Otelz and sent two additional emails, yet the invoice still has not been issued. Each time, they repeatedly ask for our email address and company details as if we were providing them for the first time. This situation is delaying both our business operations and accounting processes. Therefore, I urgently request that the accommodation invoice for reservation number 5602171 be issued accurately and completely under Dorlen Tekstil ve Tic. Ltd. Şti. and sent to us without further delay.
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I stayed at a hotel booked through Otelz, with a check-out date of August 10, 2024. This was a business trip, and I urgently need the company invoice for reimbursement. My billing information on the site is up-to-date, yet it's now August 23, 2024, and I still haven't received my invoice. I kindly r...
On 4 December, I made a reservation through Otelz for Es Moda Suite with an online payment option, for a total amount of ₺3,060, under the reservation number 5605231. Although I chose to pay online via the system, the property stated that they could not receive payment from Otelz and that they only ...
I recently made a reservation through Otelz.com, choosing to pay at the hotel. However, I received a notification that my reservation would be canceled if I didn't make a prepayment. Reluctantly, I decided to make the payment of 6,102 TL as stated in the email. To my surprise, they insisted on charg...
I made a reservation through Otelz.com on April 24, 2025 with the reference number 5522675, and to this day, I still haven’t received an invoice. For the past three days, I’ve been repeatedly requesting it, but no one from the team has sent anything. I’ve shared all the necessary information and ev...
Comments