I am writing on behalf of La Quin** by Wyndham Batumi, located in Batumi, Georgia, regarding an unpaid reservation made through the Otelz platform. A guest stayed at our property in November, and according to our agreement and the information in the system, the payment for this reservation was supposed to be transferred to our hotel by December 19. The total amount that Otelz was required to pay for this reservation is $579.
Despite the time that has passed since the due date, no payment has been made to our hotel for this stay. We have attempted to contact Otelz multiple times by email and phone regarding this outstanding amount, but we have not received any response or resolution. This situation has created a serious breach of trust and a financial issue for our property.
We request that the unpaid reservation amount of $579 for the November stay be urgently transferred to our hotel account and that we be provided with a clear explanation for the delay and lack of communication.
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
Hello, I’m writing to express my growing frustration with Otelz.com’s reservation system. Recently, I’ve encountered repeated issues where payment is deducted from my Otelz wallet, but I’m still required to pay again at the hotel upon arrival. This is not just inconvenient—it’s financially damaging ...
For the past 1.5 months, Otelz.com has continuously delayed payments to our hotel, claiming issues with their virtual card system. Despite providing full service to guests, issuing invoices, and ensuring their satisfaction, we have yet to receive any of our due payments. Each time we contact Otelz, ...
For the past 1.5 months, Otelz.com has continuously delayed payments to our hotel, claiming issues with their virtual card system. Despite providing full service to guests, issuing invoices, and ensuring their satisfaction, we have yet to receive any of our due payments. Each time we contact Otelz, ...
As a hotel owner, I have hosted guests sent by Otelz.com, delivering full and professional service exactly as agreed in our contract. I met all my obligations with care and precision. However, I still have not received the payments that were due long ago. Despite repeated calls and written follow-up...
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