I made a hotel reservation for Sofitel in Istanbul through the otelz.com website for a stay on January 28, 2026. During the payment step, the site showed an error message and asked me to try again. When I tried again, otelz took the payment twice from my credit card, even though the website reported an error. I noticed the double charge immediately and contacted otelz right away. They acknowledged that they had taken the money, but despite this, they have not refunded the extra payment. More than a month has now passed since the incident, and the additional 850 USD that was charged to my card still has not been returned. I have tried to reach otelz customer service many times regarding this issue. However, my calls were repeatedly terminated and they hung up on me, and I have not been provided with any solution or clear information about when my refund will be processed. I request that the extra 850 USD that was wrongly charged to my card be refunded to me immediately and that this issue be resolved without any further delay.
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the room at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I ...
On February 19, 2025, I made a reservation on Airbnb, expecting to be charged ₺20,909.19 for the booking. However, the system reported a failed payment and sent me an email stating that the transaction was unsuccessful. Despite this, the full amount was still deducted from my credit card. To make m...
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