I requested a refund for a canceled trip, and Omio has taken weeks without resolving it. How can I speed up the process?

I booked a Sky Express flight from Thessaloniki (SKG) to Athens (ATH) for 21 March 2026 through Omio on 24 November 2025. While booking, I specifically chose and paid extra for the “Sky Joy +” package, which clearly states that the ticket can be cancelled with a 45 € fee and the rest refunded. I lat...

I booked and prepaid a one-way trip with Naviera Armas from Los Cristianos to San Sebastián, scheduled to depart at 15:30 on December 25th. The booking was made on December 19th, 2025, through Omio, under booking reference FH42HZ5896JT, in the name of Anders Dahlqvist, email address andersdahlqvis**...

I purchased an Italy train ticket through Omio and also paid an additional fee for the cancellation option. I paid around $70 for 6 seats. One day before departure, I initiated the cancellation and accepted a $52 refund, which included an $18 cancellation penalty. I confirmed the cancellation. Howe...

On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus...

I bought a ticket on Omio to travel by train from Zurich to Nuremberg, with a transfer in Karlsruhe. Because the train from Zurich was 16 minutes late, I missed my connection to Nuremberg. There were no staff at the station to help me, and since I was in a foreign country, I couldn’t make any phone ...

I am unable to cancel the train tickets I purchased from Omio with cancellation protection. I have emailed them multiple times and contacted customer service through online chat, but no one has responded. I want my tickets to be canceled and my payment refunded. My booking number is 260-4552-5059.

I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and change option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service...

I booked a Paris to Amsterdam ticket for January 28, 2025, through Omio, thinking it was a reliable platform. However, my ticket was suddenly canceled, and despite paying in full, I was told that Omio is in a legal dispute with Eurostar. Why am I, as a paying customer, being affected by this? It ha...

I purchased Prague-Vienna train tickets through the Omio app and also paid for ticket cancellation protection. However, since my visa was denied, I need to cancel the tickets—but Omio refuses to issue a refund despite the protection I paid for. This makes no sense! Why offer cancellation protection...

On November 15, 2024, I booked a 10:30 PM Omio bus from Marseille to Barcelona, but I have now been waiting for over six hours, and the bus never showed up. To make things worse, the bus station closed at 1:00 AM, and we were forced out onto the street in the middle of the night with no assistance. ...

I booked a 6-person ticket on Omio for August 23 at 08:54 and even paid extra for seat selection. However, despite plenty of available seats in 6-person wagons, Omio split us into two different wagons, completely ignoring our reservation preferences. Since this booking is unusable for us, I decided...

I purchased a refundable ticket from Paris to Zurich through Omio, and I needed to cancel it. I canceled the ticket, but my refund still hasn’t been issued. It has been 15 days, and nothing has been paid back. I can’t reach customer service, and when I try to use the automated chat, it gives me the ...