I requested a refund for a canceled trip, and Omio has taken weeks without resolving it. How can I speed up the process?

When someone requests a refund from Omio for a canceled trip and the process is delayed for weeks, there are several ways to try to speed up the resolution:

Log in to their Omio account, go to the “My Bookings” section, and check for updates on the refund status.

Contact customer support via the live chat or contact form, including the booking number and reason for the refund.

Email [email protected], explaining the situation and providing all travel details.

If the ticket was issued by a partner company (such as Renfe, FlixBus, etc.), it's helpful to reach out directly to that operator.

❗ If none of the above solutions work, reporting the issue on Xolvie can help resolve it.