I booked a 6-person ticket on Omio for August 23 at 08:54 and even paid extra for seat selection. However, despite plenty of available seats in 6-person wagons, Omio split us into two different wagons, completely ignoring our reservation preferences.
Since this booking is unusable for us, I decided to cancel the tickets, which, according to Omio’s policy, should be possible for a €19 fee up to 7 days before departure. However, when I try to cancel, the system only connects me to an AI bot and does not allow me to complete the cancellation process.
Omio, process my cancellation immediately! I demand a full refund or the ability to cancel as per your stated policy. Has anyone else faced this issue? Fix this now!
I booked four train tickets for my family from Frankfurt to Hamburg via Omio and paid extra for seat selection. However, the system didn’t allow me to choose seats and instead automatically assigned them. When we boarded, we were shocked to find that our seats were not together, even though there w...
I booked a Paris to Amsterdam ticket for January 28, 2025, through Omio, thinking it was a reliable platform. However, my ticket was suddenly canceled, and despite paying in full, I was told that Omio is in a legal dispute with Eurostar. Why am I, as a paying customer, being affected by this? It ha...
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and change option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service...
On November 15, 2024, I booked a 10:30 PM Omio bus from Marseille to Barcelona, but I have now been waiting for over six hours, and the bus never showed up. To make things worse, the bus station closed at 1:00 AM, and we were forced out onto the street in the middle of the night with no assistance. ...
I purchased a refundable ticket from Paris to Zurich through Omio, and I needed to cancel it. I canceled the ticket, but my refund still hasn’t been issued. It has been 15 days, and nothing has been paid back. I can’t reach customer service, and when I try to use the automated chat, it gives me the ...
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