Omio Charged for Refundable Bus Ticket but Refuses to Issue a Refund
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and cha...nge option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service