FlixBus Never Arrived, Then Driver Forced Us to Pay Again — 168.48€ Lost

On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus arrived, we explained our situation to the driver. He responded in a very rude and dismissive manner, saying, “That’s not my problem. If you want to get on, buy another ticket.”

At that moment, we purchased a new ticket for 94.50 euros (Ticket No: 327 287 1966), but the driver claimed his device could not read the ticket and repeated, “That’s not my problem.” In the end, he allowed us on board only after we paid 40 euros in cash.

What we experienced was not only a financial loss. My spouse and I were forced to sit in separate seats next to strangers, practically as unwanted passengers. During all this chaos, our bag was also stolen, and we lost several valuable items. Altogether, we paid 33.98 + 94.50 + 40 euros = 168.48 euros. My spouse contacted Omio customer service, but no solution was provided.

We are filing a complaint against both the driver and Omio for everything that happened. We demand a full refund of all the money we spent. We also request that appropriate measures be taken to prevent such incidents from happening again.