Member since June 2020
I booked a Sky Express flight from Thessaloniki (SKG) to Athens (ATH) for 21 March 2026 through Omio on 24 November 2025.... While booking, I specifically chose and paid extra for the “Sky Joy +” package, which clearly states that the ticket can be cancelled with a 45 € fee and the rest refunded. I lat
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and cha...nge option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service
Hi Esma, I wonder if you received a refund from Omio in your case? I have exactly the same problem (if you could check my complaint about Omio on my profile), I paid an extra fee to be able to cancel / change my Sky Express flight ticket on March 2026, I want to cancel it now and both Sky Express and Omio don't want to take any responsibility to give any refund. If both companies don't approach to refund any money back, then as customers why should we given an option to choose packages and pay extra fees for them? Thank you in advenge for your suport!
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and cha...nge option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service
