Omio Won’t Refund My Prague-Vienna Train Tickets Despite Cancellation Protection

Hatice
Omio
December 4, 2024 1:37 PM74

I purchased Prague-Vienna train tickets through the Omio app and also paid for ticket cancellation protection. However, since my visa was denied, I need to cancel the tickets—but Omio refuses to issue a refund despite the protection I paid for.

This makes no sense! Why offer cancellation protection if it doesn’t actually work? I followed all the steps, yet I’m stuck with non-refundable tickets for a trip I can’t take.

Omio needs to honor their refund policy and issue my money back immediately. If cancellation protection doesn’t guarantee a refund, they should be transparent about it.

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