Omio Refuses Refund After My FlixBus Connection Never Arrived

I am writing to formally complain about a FlixBus ticket purchased through Omio and to request a full refund for a journey that I was unable to complete due to a missed connection caused by the transport provider.

I purchased a bus ticket through Omio for a journey operated by FlixBus, paying a total of €77.47. During the trip, I was scheduled to make a connection in Munich in order to continue my journey.

However, the connecting bus that I was supposed to board in Munich never arrived. As a result, I was unable to continue my planned itinerary and could not complete the journey that I had purchased through Omio.

Because I urgently needed to reach my destination and could not wait indefinitely without information or assistance, I was forced to make alternative arrangements at my own expense and purchase a new ticket using my own funds.

Despite the fact that the connecting service never arrived and I was unable to use the transportation that I had paid for, I have not been offered any refund option for the original ticket. When I checked my booking and account information, I was unable to find any practical way to request reimbursement through the platform.

In addition, I was unable to locate a clear customer service channel or support contact through which I could quickly obtain assistance regarding this disruption. This lack of support only increased the inconvenience and frustration caused by the failed connection.

As a customer, I paid for transportation from origin to destination, including the scheduled connection. Since the connecting bus did not arrive and I was therefore unable to complete the purchased journey, I believe I am entitled to reimbursement of the unused ticket.

I respectfully request that Omio review this case and issue a full refund of the €77.47 paid for the ticket purchased through its platform.

I also request a written explanation regarding the failure of the connecting service, the options available to passengers in such situations, and the reason why no refund mechanism was made available despite the disruption.

I expect a prompt resolution and the full return of the amount paid for a journey that I was unable to complete due to circumstances beyond my control.