Omio and Renfe Denied Refund for Ticket Purchased by Mistake
I missed my train from Barcelona to Madrid, so I had to quickly buy a new train ticket through Omio for a Renfe train. Around 8–9 AM on February 17, I rushed to complete the purchase. However, just seconds after completing the transaction, I realized that I had mistakenly selected February 19 instead of February 17.
I fully acknowledge that the mistake was my own error, but I noticed it almost immediately and tried to cancel the ticket right away. Despite this, no flexibility or option was provided to correct the mistake.
When I contacted Renfe, they told me that the issue was Omio’s responsibility and that there was nothing they could do. Then I contacted Omio, and they simply replied with a standard response saying the ticket is non-refundable even if purchased by mistake. They also never responded to the email I sent afterward. Throughout this process, neither Renfe nor Omio showed any willingness to help or provide a solution-oriented response.
The ticket cost €83, and since I will not even be in Barcelona on that date, my primary request is a refund of the ticket price. If a refund is not possible, I would at least expect a more flexible and customer-friendly solution, such as issuing travel credit to my account that I could use for another ticket, similar to the policies used by many airlines.
My reservation / ticket number is 33WV6Y. Considering that this human error was noticed and reported within seconds, I believe it is unfair that no options were provided, and I request that my case be reviewed and my inconvenience resolved.
