I bought a ticket on Omio to travel by train from Zurich to Nuremberg, with a transfer in Karlsruhe. Because the train from Zurich was 16 minutes late, I missed my connection to Nuremberg. There were no staff at the station to help me, and since I was in a foreign country, I couldn’t make any phone calls. I had no choice but to buy another ticket through Omio and wait two hours for the next train.
Omio refuses to take any responsibility, will not issue a refund, and does not provide a replacement ticket. I am filing a complaint.
I booked a three-person train ticket from Munich to Nuremberg months in advance. However, when we arrived at the station, we discovered that our train had been canceled without any prior notification. Our tickets were no longer valid, and the QR code didn’t work. Because of Omio’s failure, we had n...
I purchased a refundable ticket from Paris to Zurich through Omio, and I needed to cancel it. I canceled the ticket, but my refund still hasn’t been issued. It has been 15 days, and nothing has been paid back. I can’t reach customer service, and when I try to use the automated chat, it gives me the ...
I purchased a flexible ticket on Omio for the Paris – Brussels – Bruges train route. When my travel plans changed, I contacted the support team through the app, and they told me that I needed to modify my ticket and create a new reservation. Following their instructions exactly, I purchased the new ...
I booked four train tickets for my family from Frankfurt to Hamburg via Omio and paid extra for seat selection. However, the system didn’t allow me to choose seats and instead automatically assigned them. When we boarded, we were shocked to find that our seats were not together, even though there w...
On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus...
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