I recently purchased two tickets through Mytrip.com for September 1st, but the tickets were mistakenly processed for October 1st. After encountering card errors, I canceled the transaction, yet Mytrip.com proceeded with the payment without any confirmation or notification. This situation is incredibly concerning.
The problem escalated when I tried to resolve a refund issue with Wizz Air for extra legroom. Instead of processing my refund, my flight was canceled, and the customer service representatives were extremely arrogant and unhelpful. Their lack of proper handling of the issue has left me deeply disappointed and frustrated.
I hope for a resolution to this situation and that both companies take responsibility for these errors.
I purchased round-trip tickets for two from Antalya to Cluj via Wizz Air through Mytrip. Today, while checking my flight status on the Wizz Air website, I discovered that all my flights were canceled. Mytrip never informed me of this! When I contacted Mytrip, they instructed me to cancel through Wiz...
My Wizz Air tickets with order numbers 1009-214-726 and 1017-568-072 were canceled by the airline. I have been fighting for a month to receive my refund for the tickets I purchased with cancellation protection through Mytrip. During my numerous conversations with customer service representatives, I ...
I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...
I purchased a flight ticket through Mytrip and expected to receive my ticket number immediately after payment, as is standard practice. However, no ticket number was issued. I called customer service several times, but they offered no real help—just vague responses and empty reassurances. For the pa...
For my Wizzair flight W95* (Istanbul → London LTN) scheduled on 05.09.2025, I purchased an automatic check-in service through Mytrip and paid ₺695 for it. I was assured by customer service that my boarding pass would be delivered no later than 48 hours before departure. However, no check-in was ever...
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