TikTok Account Recovery Failed and Support Won't Help Me
My complaint is about my TikTok account, which I can no longer access. The account is linked to an old phone number, I do not remember the password, and all the available options for resetting the password or recovering the account have failed. Because the number is outdated, I cannot receive any verification codes, and there is no alternative recovery option that actually works for me. When I try to get help, the TikTok AI assistant keeps blocking me from reaching a real human support representative. No matter which options I choose, I am repeatedly redirected back to automated replies that do not solve my problem and do not allow me to explain my situation to a person. In the support section I have already submitted a request explaining that my account with the username “emmeitim” is locked, and I also received chat messages from TikTok Support saying that they cannot verify my ownership of the account and therefore cannot recover it, yet they do not provide any realistic solution or a proper way to verify my identity. I request that TikTok review my case with human support and either manually verify my identity so I can regain access to this account, or permanently delete the account if recovery is not possible. I expect clear communication through a reachable channel such as email so that this issue can finally be resolved.