I booked a flight for two people through Mytrip.com, but due to an urgent personal matter, I had to cancel the tickets. When I reached out to Mytrip for help, they refused to assist directly and told me to contact the airline myself to proceed with the cancellation. I followed their instructions, and the airline processed the cancellation with only a small deduction as expected.
However, to my shock, Mytrip also charged me an additional service fee of over ₺2700, completely separate from the airline’s cancellation fee. This so-called “service charge” and “commission” was deducted from my refund without clear explanation or support.
Not only did Mytrip fail to guide or assist during the cancellation, but they also profited unfairly from my situation by applying hidden fees. If I had booked directly with the airline, I would have saved a significant amount of money and hassle.
I purchased an airline ticket through the MyTrip application, and to my dismay, my credit card was double-charged for the same ticket within a two-minute interval. I immediately contacted MyTrip customer service, who confirmed the error and assured me they would assist with the issue. However, duri...
I purchased an international flight ticket through the Mytrip platform for ₺10,000. Due to a visa denial, I had no choice but to cancel the ticket. The airline agreed to refund ₺4,000, which was fair. However, Mytrip deducted ₺2,684 as a “service fee”, leaving me with a much smaller refund. What’s ...
I canceled my plane tickets worth ₺22,000 on Mytrip.com, order number 1050-346-549. I had purchased the tickets with their so-called "cancellation guarantee." However, instead of receiving a full refund, I was shocked to see ₺5,000 deducted from the total, and the remaining amount was issued as a co...
I attempted to buy a flight ticket on Mytrip. The first time, the website showed “transaction failed.” I tried again—same error message. But when I checked my bank account, I saw that I was charged twice for the same booking attempt, even though I never received a confirmation. I contacted Mytrip c...
I booked a ticket to Skopje using the Mytrip app. Shortly after, I canceled the ticket within 24 hours, which, according to Pegasus Airlines’ policy, qualifies for a full refund—and Pegasus confirmed they refunded the entire amount. However, because I booked through Mytrip, I didn’t receive the ful...
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