Back in September, I booked a flight through Mytrip with Air Albania for March 28 at 23:00, flying from Istanbul to Albania. When we arrived at the airport, we went to the info desk only to be told that no such flight existed. After checking the flight code, we were told the actual flight had departed at 6:00 AM—not at 11:00 PM as shown on our ticket.
We called Mytrip, but they offer no 24-hour Turkish support, so we were forced to speak with someone in broken English who claimed the flight still appeared in their system and that there was “no issue.” But when we returned to the airline counter, they confirmed again there was no flight.
Thankfully, we met an Albanian passenger in the same situation who helped us call Air Albania directly, where we were finally told the flight had been canceled. Mytrip never notified us, never offered help, and didn’t even acknowledge the issue when we called.
We also lost money on our accommodation in Albania, since we couldn’t make it that night. We demand compensation for the canceled flight and the additional losses we incurred. This kind of neglect is unacceptable—Mytrip must take responsibility.
Between March 22nd and March 30th, I purchased a round-trip flight ticket from Istanbul to Tirana via Mytrip. My order number is mlxmrv. However, two months ago, I was contacted by Air Albania Airlines informing me that my ticket for March 30th was canceled. I requested a refund, which was approved,...
I booked a Prague to Antalya flight through Mytrip and was never informed that the flight had been canceled. On March 9, 2025, I went to Prague Airport ready to travel, only to be told by airport staff that my flight had been canceled three days earlier, on March 6. Mytrip never contacted me by pho...
I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...
On 12 June, I purchased a round-trip ticket from Istanbul to Tivat via Mytrip, operated by Air Montenegro (flight numbers 4O401 and 4O400). The outbound flight was scheduled for 29 August and the return for 1 September. My reservation code is 11N875, and the ticket number is 1079-849-615. I paid ₺16...
A few months ago, I purchased round-trip airline tickets through Mytrip. However, my return ticket was canceled by the airline (Air Albania). Consequently, I contacted Air Albania to cancel my outbound ticket and requested a refund. They assured me that the refund was processed. Since I bought the t...
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