My spouse and I had a connecting flight on July 19, 2024, from Budapest to Istanbul (VF 110) and then Istanbul to Ankara (VF 3012) with AJet. Due to AJet’s system failure, we tried multiple times to complete online check-in but couldn’t—and we missed our flight because of it.
We contacted AJet’s call center, and they confirmed that all passengers affected that day would be refunded due to the technical issue. But later, they told us that because we purchased our tickets through Mytrip, the refund must be processed by Mytrip.
It has now been 8 months, and Mytrip still hasn’t issued any refund, despite multiple attempts to contact them. What’s worse, other passengers who flew with us and booked elsewhere received their refunds within a month. So why are we still being ignored?
I demand that either AJet or Mytrip—whichever party is responsible—resolves this immediately and refunds our ₺. If this issue isn’t handled right away, I’ll be filing a complaint with the Consumer Arbitration Board, using our travel companions’ successful refunds as precedent. Enough waiting—fix this now.
On September 19, 2025, at around 11:00 a.m. (U.S. time), I purchased round-trip flights from Istanbul to Athens (departing October 8, returning October 11) for two passengers via the Mytrip.com app. Our reservation code is 1087-977-076, and the tickets were issued for J** H***** and spouse**. I paid...
On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...
On 07/07/2024, I made a flight ticket reservation through Mytrip company via Skyscanner for a Gaziantep-Izmir flight. I paid 2100 TL with my credit card. I received an email from the company to my email address stating that the reservation was made but the ticketing might take some time, possibly be...
I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...
We purchased round-trip flight tickets from Istanbul to Jeddah and back via Mytrip. Due to my spouse needing to travel on a different date, we didn't use the outbound ticket. Today around 16:00, my spouse went to check-in for the return flight from Jeddah to Istanbul. No one at Jeddah airport assist...
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