I canceled my flight ticket from Mytrip (Order No: 1059-314-258) and was told I’d receive a refund. It’s been 17 days, and I still haven’t received my money. Every time I contact customer service, they just tell me to “check with your bank” and provide no meaningful support or update.
The payment receipt they sent lacks basic details like the bank name or transaction reference, which makes the entire process feel unreliable and vague. I’m losing trust in the company because there is zero transparency and no sign of actual follow-through.
Mytrip, I demand that my ₺ refund be processed immediately and that you provide a clear, trackable confirmation of the transaction. Customers deserve timely and transparent service—not to be ignored and sent in circles.
My international flight scheduled for February 21 was canceled due to weather conditions. Turkish Airlines (THY) processed the full refund on the same day and transferred it directly to Mytrip. But now, 49 days later, I still haven’t received the refund from Mytrip. Every time I contact their custo...
I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...
I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...
I purchased a flight ticket through Mytrip and expected to receive my ticket number immediately after payment, as is standard practice. However, no ticket number was issued. I called customer service several times, but they offered no real help—just vague responses and empty reassurances. For the pa...
We canceled our tickets through Mytrip, and on July 5th, I received an email stating that the refund should be processed within 5 days. This deadline has passed, including the weekend and an additional 2 days, yet the refund has not been received. When I contacted Mytrip's customer service today, I ...
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