MoneyGram Disabled My Profile Without Explanation, Request Verification

I have been using MoneyGram through the online application, and on 26 July 2026 my profile was suddenly closed. I received an email from MoneyGram informing me that my profile has been disabled and that I can no longer log in or send money. The email also stated that, if I believe the closure was a mistake or would like a review for possible reactivation, I should contact you via chat. Following this instruction, I contacted MoneyGram several times through your support channels, but I have not received any response so far. I have not been given any clear reason for the closure of my profile, and I am currently unable to use your services. I kindly request that my profile be reviewed and reactivated, and that the ban on my account be lifted. If MoneyGram believes there is a specific reason for this action, I also ask for a clear written explanation so I can understand the situation and, if necessary, provide any additional information or documents required from my side.