MoneyGram has become completely unreliable. I went to Ozan İletişim in Zeytinburnu, Istanbul to collect a 200 USD transfer, only to be told they "had no dollars" to give me. Instead, they offered Turkish Lira at a rate of ₺37 per dollar, while the actual exchange rate was ₺38.
This is outright exploitation. Why am I being forced to take local currency below the market rate when my transfer was sent in USD? What kind of shady system is this? Is this MoneyGram’s new business model in Turkey—colluding with agents who use manipulated excuses to cheat people out of their rightful funds?
There seems to be no oversight, no accountability, and no customer protection. If this is how MoneyGram operates in Turkey, I deeply regret ever using this service. I demand a proper investigation and corrective action against these unethical practices. I want my money in the currency it was sent, not some unfairly calculated exchange.
I went to Koçtaş Western Union to collect a euro transfer, but they refused to give me my money in euros, claiming they had none available. Instead, they offered to pay me in dollars, but at an extremely unfair exchange rate of ₺37 per dollar, causing me to lose ₺800 in the process. After speaking ...
Even though I'm in a tourist area in Antalya, when I go to a MoneyGram branch, they tell me they have no foreign currency available. Banks say their systems are down. Whenever the currency exchange rate rises, all of them suddenly stop processing payments, and I can't withdraw the money sent to me. ...
I went to E**** Ç*****, located on Gaziantep Gaziler Caddesi, to collect money sent via Moneygram. However, they're converting Euro to ₺ at a rate lower than the current market rate. While the Euro price is 30.38, they're paying at 29.90. When asked for a receipt, they refuse to provide one. Who ove...
On June 11, 2024, I sent dollars from Uzbekistan to Turkey via Western Union. For two days now, the recipient has been unable to withdraw the money through mobile banking. When they called customer service, they were told it was a special transfer that needed to be collected at a branch. However, up...
I sent 900€ via Moneygram to South Cyprus yesterday, paying a 75€ fee, making the total 975€. However, despite waiting all day, the recipient couldn't collect the money. When I inquired, they claimed they “forgot to approve” the transfer. This continued the next day, with them saying the money was “...
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