MoneyGram Has Not Delivered My Money for Over 6 Months

I would like to share the issue I have been experiencing with the MoneyGram app for a long time. For approximately 6–7 months, I have been unable to receive the money that was sent to me, and during this entire period, no permanent solution has been provided. Although I completed all required steps through the app, the payment has not been delivered to me.

I have contacted MoneyGram customer service many times, and each time I was delayed with different excuses and told that the issue would be resolved. However, recently my calls are no longer being answered, I am not receiving any responses, and my request is being completely ignored. This situation has caused me serious financial and emotional difficulties.

I need to use this pending payment to pay people I owe money to, and I am experiencing significant hardship because the funds have still not been transferred to me. I request a clear explanation of why the payment has not been delivered, that this delay be resolved immediately, that the full amount owed to me be paid as soon as possible, and that I receive an official update regarding the situation I have experienced.