I was charged but the recipient didn’t receive anything. How can I resolve this issue with MoneyGram?

For the past eight days, I’ve been trying to withdraw 2406 EUR through MoneyGram at the Kuveyt Türk branch in Bursa Karacabey. Even though I go to the branch every day, my transaction still hasn’t been processed because they keep saying the system isn’t working, and my problem continues unresolved. ...

About eight months ago, I sent 50 EUR through MoneyGram from the Plaune branch in Germany to the PTT branch in Tekman, Erzurum, under the name Muhammed D****. However, the money was never collected in Türkiye, and the transaction was never completed. During this time, I contacted both MoneyGram and...

On August 6, 2025, I transferred $945 through MoneyGram from DenizBank online banking to the Mashreq Bank Dubai Mall branch in Dubai. My reference number is 44173273. Even though 11 days have passed, the recipient still cannot receive the money. Their bank stated that in order for the transfer to be...

On May 2, 2025, between 13:50 and 14:00 (Turkey time), a MoneyGram transfer was made from Dubai to my account at Garanti Bankası. As of now, I still have not received the funds. It has been an unreasonable amount of time, and there is no sign of the money arriving in my bank account. What’s even mo...

On March 25, 2025, between 09:10 and 09:20 in the morning, I attempted to withdraw money via MoneyGram at the DenizBank branch in Fethiye. Just as we were about to complete the transaction, the system gave an error, and the withdrawal was canceled. However, when I later checked, it showed that the m...

I sent 900€ via Moneygram to South Cyprus yesterday, paying a 75€ fee, making the total 975€. However, despite waiting all day, the recipient couldn't collect the money. When I inquired, they claimed they “forgot to approve” the transfer. This continued the next day, with them saying the money was “...

For days now, MoneyGram's system has not been working, and I cannot withdraw my money from banks or PTT. My funds are being held, and there is no clear solution provided. It seems like MoneyGram is deliberately delaying transfers, possibly intending to refund the money while still charging transact...

I've had an awful experience with MoneyGram recently. The service has been out for several days, and there has been no clear communication regarding what is going on. Previously, I attempted to recover $150 that had not been collected by the beneficiary, but after numerous calls and assurances from ...

I had a bad experience with MoneyGram recently. I attempted to accept a $1,000 transfer, but there was no indication that there was a restriction. After spent several hours visiting several collection stations, I learned that MoneyGram does not allow more than $800 to be collected in a single transa...

Over the past three days, I've encountered an issue with receiving USD sent through MoneyGram into my Akbank account via Açıkdeniz. Every attempt I make ends in failure. I have been carrying out these transactions effortlessly for the past few years without encountering any problems. Whenever I reac...

Hello there, my brother sent me some cash through MoneyGram, but when I went to pick it up, the system indicated that the money had already been taken out. What is the process for getting my money back? I need a solution. The transaction is marked as completed at 9:20. I haven't disclosed my persona...

I visited the bank twice today, once in the morning and again in the afternoon, to complete a MoneyGram transaction. I was informed about a system error and was directed to the PTT. Unfortunately, the PTT didn't have any Euros available. I gave them the reference code and filled out the form. Once t...

Over the past week, I've encountered some challenges while attempting to utilize MoneyGram services at various branches in Şanlıurfa. Unfortunately, I've been informed that their systems are currently experiencing technical difficulties or that they are unable to process payments in Euros. The probl...

MoneyGram keeps returning the money my family sends from the US in my name. We constantly face this problem, and the customer representatives, who are foreign and speak little Turkish, cannot resolve the issue. They do not provide authorized email addresses or contact details, leaving us in distress...

Trying to get in touch with MoneyGram's customer service has become incredibly frustrating. Whenever I punch in my reference number, I always get a message telling me to get in touch with a customer service representative. But every time I call the number and select '1' for Turkish, the call just cu...

When we went to withdraw the money sent to us via Moneygram in the 9th month, we found out that someone else had already withdrawn it. An unauthorized transaction was made without identification and without a transfer code, and this transaction was accepted. Later, we tried to find out what we shoul...

Even though I'm in a tourist area in Antalya, when I go to a MoneyGram branch, they tell me they have no foreign currency available. Banks say their systems are down. Whenever the currency exchange rate rises, all of them suddenly stop processing payments, and I can't withdraw the money sent to me. ...