I was charged but the recipient didn’t receive anything. How can I resolve this issue with MoneyGram?
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Xolvie Resolution Specialist28 Ağustos 2025 13:52
When MoneyGram charges the transfer but the recipient doesn’t receive anything, the key is to leave a written record and act quickly with the correct information.
Here’s a useful step-by-step guide:
• Verify the MTCN (reference number) on your payment receipt. With this code, you can track on MoneyGram’s official website whether the transfer shows as pending, available, or canceled.
• Contact MoneyGram customer service immediately. Call +1 800 666 3947. Have the MTCN, the recipient’s name, and the destination country ready.
• Send a formal email to [email protected] attaching the payment receipt, a copy of your ID, and a screenshot showing the pending/not received status.
If the problem remains unresolved, consider filing a complaint on Xolvie to find solution.
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