Why Is My Fake 2000 EUR MoneyGram Transfer Still ‘Available for Pickup’?

I noticed a 2000 EUR transaction in the MoneyGram app that appeared as if it had been made under my name. The transaction was shown as “Available for pickup,” and the money seemed to have been sent to someone I’ve never even heard of. I did not make this transaction, nor did I approve it in any way.

Fortunately, I had my phone in my hand and saw the SMS from the system right away. I immediately blocked my card and then called MoneyGram customer service. However, communication was difficult, and I had to ask several times whether the transaction had been stopped or not. The transaction still appears as active in the app.

I also sent an email with a detailed explanation and a screenshot of the issue. But I still haven’t received a clear, written response that would put my mind at ease. I’ve only been stalled with automated messages.

I previously used MoneyGram without any issues for quick transfers between family members, but after this incident, my trust has been completely shaken.

I expect the company to provide a serious and written explanation regarding such a major security issue.