I noticed a 2000 EUR transaction in the MoneyGram app that appeared as if it had been made under my name. The transaction was shown as “Available for pickup,” and the money seemed to have been sent to someone I’ve never even heard of. I did not make this transaction, nor did I approve it in any way.
Fortunately, I had my phone in my hand and saw the SMS from the system right away. I immediately blocked my card and then called MoneyGram customer service. However, communication was difficult, and I had to ask several times whether the transaction had been stopped or not. The transaction still appears as active in the app.
I also sent an email with a detailed explanation and a screenshot of the issue. But I still haven’t received a clear, written response that would put my mind at ease. I’ve only been stalled with automated messages.
I previously used MoneyGram without any issues for quick transfers between family members, but after this incident, my trust has been completely shaken.
I expect the company to provide a serious and written explanation regarding such a major security issue.
I have used Remitly several times to receive money from abroad. While the first three transfers came through, the last transfer of $2000 has not been delivered—even though the app says it was. According to Remitly, the money was successfully delivered, but I never received anything. I even went to t...
A friend sent me €5000 via MoneyGram from Germany. However, when I went to withdraw the money, I discovered it had already been claimed. The system shows the funds were withdrawn in Turkey at a specific shop, with the time also recorded, but I did not make this transaction. I am extremely concerned...
Hello, I was expecting 5,000 Euro sent from France via MoneyGram, but when I went to withdraw it, I was told that someone else had already taken the money. How could this happen without my ID and the receipt in my possession? This is completely unacceptable and raises serious concerns about security...
Hello there, my brother sent me some cash through MoneyGram, but when I went to pick it up, the system indicated that the money had already been taken out. What is the process for getting my money back? I need a solution. The transaction is marked as completed at 9:20. I haven't disclosed my persona...
When we went to withdraw the money sent to us via Moneygram in the 9th month, we found out that someone else had already withdrawn it. An unauthorized transaction was made without identification and without a transfer code, and this transaction was accepted. Later, we tried to find out what we shoul...
Comments