On March 25, 2025, between 09:10 and 09:20 in the morning, I attempted to withdraw money via MoneyGram at the DenizBank branch in Fethiye. Just as we were about to complete the transaction, the system gave an error, and the withdrawal was canceled. However, when I later checked, it showed that the money had been withdrawn at the time of that failed transaction.
I called MoneyGram customer service, but they said DenizBank must call them from a landline. When I went back to the bank, they tried to call, but the automated system fails during the language selection menu—so the call never goes through. As a result, the bank cannot connect with MoneyGram support.
This is a significant amount of money, and I’ve been left without access to it for over a day. When I followed up with the bank today, they said it was a system error and might be fixed by the end of the day. It’s now nearly 4:00 p.m., and there’s still no resolution.
I’ve had repeated issues with MoneyGram lately, and this may be the last time I use your service. I expect urgent action and a full resolution to my complaint immediately.
On May 2, 2025, between 13:50 and 14:00 (Turkey time), a MoneyGram transfer was made from Dubai to my account at Garanti Bankası. As of now, I still have not received the funds. It has been an unreasonable amount of time, and there is no sign of the money arriving in my bank account. What’s even mo...
I attempted to deposit money into my Enpara account using the Denizbank ATM located on Güvenlik Street, Çankaya, Ankara. At around 21:15 on 11/10/2024, the ATM malfunctioned after I deposited approximately ₺6,975.00, returning my card but not the cash. As I have previously mentioned to Enpara, this ...
For the past eight days, I’ve been trying to withdraw 2406 EUR through MoneyGram at the Kuveyt Türk branch in Bursa Karacabey. Even though I go to the branch every day, my transaction still hasn’t been processed because they keep saying the system isn’t working, and my problem continues unresolved. ...
On November 15, 2025, at around 21:05, while trying to deposit ₺5,000 into a DenizBank ATM using my Enpara card (last four digits: 6726), the ATM displayed an error message, repeated the same error after a short wait, returned my card, but did not return my money. I immediately contacted Enpara cust...
On August 6, 2025, I transferred $945 through MoneyGram from DenizBank online banking to the Mashreq Bank Dubai Mall branch in Dubai. My reference number is 44173273. Even though 11 days have passed, the recipient still cannot receive the money. Their bank stated that in order for the transfer to be...
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