I sent 900€ via Moneygram to South Cyprus yesterday, paying a 75€ fee, making the total 975€. However, despite waiting all day, the recipient couldn't collect the money. When I inquired, they claimed they “forgot to approve” the transfer. This continued the next day, with them saying the money was “in Greece” and could be collected from there. I insisted the money was meant for South Cyprus, but they gave me several confusing excuses. After wasting so much time, we decided to cancel the transaction and requested a refund. Moneygram gave us a code and said we could collect the refund at any branch. When I went to the same location, they tried to give me the refund in Turkish Lira instead of Euros, claiming the system had set the amount in Lira. They also applied an unfair exchange rate, offering me just 903€ instead of the full 975€. This delay and loss of money is unacceptable. Moneygram needs to resolve this immediately and return the correct amount.
We canceled our tickets through Mytrip, and on July 5th, I received an email stating that the refund should be processed within 5 days. This deadline has passed, including the weekend and an additional 2 days, yet the refund has not been received. When I contacted Mytrip's customer service today, I ...
I used TransferGo to send £1,700 (the equivalent in Turkish Lira) from the UK to my brother’s bank account in Turkey. After completing the transfer, I received an email claiming that the account details did not match and the money could not be deposited. When my brother contacted his bank, he was to...
On June 13th, I made a purchase of 1880.47 TL at the Migros seaside branch in Samsun Atakum. I used the MoneyPay app on my mobile phone to scan the QR code and made the payment from my registered credit card within the MoneyPay application. However, the employees at Sahil Migros claimed that the tra...
On April 15, 2025, I initiated a money transfer using TransferGo. The platform clearly stated the transfer would be completed by April 16. But today is April 22, and the money still hasn’t arrived. I’ve contacted customer service several times, and all they keep telling me is, “we’ll wait.” There is...
MoneyGram has become completely unreliable. I went to Ozan İletişim in Zeytinburnu, Istanbul to collect a 200 USD transfer, only to be told they "had no dollars" to give me. Instead, they offered Turkish Lira at a rate of ₺37 per dollar, while the actual exchange rate was ₺38. This is outright expl...
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