About eight months ago, I sent 50 EUR through MoneyGram from the Plaune branch in Germany to the PTT branch in Tekman, Erzurum, under the name Muhammed D****. However, the money was never collected in Türkiye, and the transaction was never completed.
During this time, I contacted both MoneyGram and PTT customer service. I emailed all the documents they requested — including the reference number, ID photo, and receipt. Despite the long period that has passed, I have not received any response, nor have I been given a new reference number.
I request a refund of my money and that a new reference number be issued so the transaction can be completed. I kindly ask that my issue be resolved as soon as possible.
On August 6, 2025, I transferred $945 through MoneyGram from DenizBank online banking to the Mashreq Bank Dubai Mall branch in Dubai. My reference number is 44173273. Even though 11 days have passed, the recipient still cannot receive the money. Their bank stated that in order for the transfer to be...
On May 2, 2025, between 13:50 and 14:00 (Turkey time), a MoneyGram transfer was made from Dubai to my account at Garanti Bankası. As of now, I still have not received the funds. It has been an unreasonable amount of time, and there is no sign of the money arriving in my bank account. What’s even mo...
On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds. To resolve the issue, I ...
Earlier today, I made a mobile transfer of $500 USD through Remitly to Hasret Kanat’s account at Garanti Bank in Turkey. Although the transaction was completed, the money has not yet arrived in the recipient’s account. My transaction reference number is r84 123 633 443. So far, I have not contacted...
Prior to the holiday, funds were transferred to my MoneyGram account. Unfortunately, the system continued to display errors. I visited multiple times, and every single time, it gave an error. According to them, the system was not functioning. Today, I went once more, and it continued to display an e...
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