My MoneyGram account was blocked after a transfer attempt. How can I reactivate it?

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Xolvie Resolution Specialist August 28, 4:53 pm

If MoneyGram blocks your account after a transfer attempt, the key is to leave a written record and follow a clear process to file a claim.

Here are practical steps:

• Go to the official Help Center: MoneyGram Help and open a ticket under the “Blocked account” category. This creates a formal record of your case.

• Send an email to [email protected] explaining the block, including the transaction number, the email linked to your account, and a copy of your ID.

• Attach evidence such as screenshots of the error and payment receipts, as these help validate your claim.

• Check your online profile for your transaction history in the “My transactions” section. Download the statement to prove the failed operation.

• If you don’t receive a response, consider filing a complaint on Xolvie to seek a resolution.

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