MoneyGram applied fees that didn’t appear at the beginning. How can I claim the difference?

When MoneyGram applies fees that didn’t appear at the beginning, it’s crucial to file a claim with clear proof so they refund the difference.

Here are useful steps:

• Save screenshots of the fee shown in the initial simulator and compare it with the final receipt where the extra charge appears.

• Contact official support through the MoneyGram Help form, selecting “Fee issues,” and attach both pieces of evidence.

• If you used the app, check your profile under the “My transactions” section and download the payment receipt to include as supporting evidence.

• If you don’t receive a response within a few days, file a chargeback with your bank using the documentation that proves the price paid did not match the one advertised.

• Keep a complete record of emails, tickets, and responses. This will be essential if you need to escalate the claim to a consumer protection agency.

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