On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on their site during the buying process.
Since I can’t use the service, I naturally want a refund. But trying to get any help has been a nightmare. There’s no proper support, no contact point, and absolutely no guidance on how to return a digital product that doesn’t work. It’s like the company completely disappears once you’ve made your payment.
I’m demanding a full refund for this nonfunctional service. Selling an incompatible eSIM without offering proper refund assistance is unacceptable. MobiMatter must take responsibility and offer a prompt resolution.
On July 8, 2025, I purchased a 3GB internet package from MobiMatter for my trip to Georgia. After completing the payment and installation steps, I discovered that the eSIM would not activate on my phone. Apparently, my device is not compatible with their service—something that should have been flagg...
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
On June 24, 2025, my daughter purchased a 15GB SIM card from MobiMatter for her upcoming trip across Europe. Unfortunately, the SIM card could not be activated because it turned out to be incompatible with her phone. We followed all the steps provided in the setup instructions, but nothing worked. ...
Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I followed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I...
On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in France on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the...
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