I Face MobiMatter Airalo eSIM Failure After Buying An Unlimited Europe Plan

On July 4, 2026, I purchased the “EuConnect Unlimited 5 Days” international data package for an Airalo eSIM through the MobiMatter app. A payment of approximately $14 was charged on the same day, appearing on my statement as a Dubai, UAE transaction.

I purchased this package to use in Greece starting on July 5, 2026. However, the eSIM never became active and I was unable to connect to the internet at all. Even though my Turkish Telekom line was active on my device, the eSIM package I purchased did not work even once during its validity period.

At the time of the issue, I did not separately contact MobiMatter for technical support.

Since I paid for a service that I was completely unable to use, I request either a full refund of the approximately $14 payment or appropriate compensation. I ask MobiMatter to investigate the issue and resolve the inconvenience I experienced.