I Get eSIM Error on MobiMatter but They Deduct $3 from Refund Without My Fault

Today, I purchased an eSIM from MobiMatter, expecting it to work smoothly with my phone. However, after installing it, the eSIM returned an error and failed to activate. I immediately reached out to customer support for help. Instead of offering a full refund, the representative told me I could only get my money back if I accepted a $3 deduction.

I find this completely unfair. The issue wasn’t caused by me—why should I lose money for a service that didn’t work due to technical incompatibility? It’s not acceptable to penalize users for problems beyond their control, especially when the system doesn’t warn about potential errors during checkout.

I demand a full refund with no deductions. MobiMatter should take full responsibility and issue the reimbursement without charging me for their platform’s failure.