Today I purchased an $8.99 eSIM data package from MobiMatter, and unfortunately, it does not work with my phone. I followed the setup steps, but the eSIM simply won’t activate or provide any service. Even worse, the company provides no way to initiate a refund request through their website or app. I tried every available method to contact support, but there’s no clear way to report the issue or get help.
This is not the first time I’ve experienced compatibility issues with this service—my iPhone also had the exact same problem. MobiMatter continues to sell these plans without warning customers about device compatibility, and now I’m left without service and out ₺.
I’m asking MobiMatter to either make this eSIM package functional on my device or issue a full refund immediately. Also, I urge the company to improve transparency on compatibility and provide a working support channel for refund requests.
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
Today, I purchased an eSIM from MobiMatter, expecting it to work smoothly with my phone. However, after installing it, the eSIM returned an error and failed to activate. I immediately reached out to customer support for help. Instead of offering a full refund, the representative told me I could only...
I purchased an international data package from MobiMatter for around 330₺, expecting to use it abroad. However, the eSIM never activated and kept asking me to reload it repeatedly. Despite multiple attempts, I was never able to use the package. When I tried to request a refund, I faced another issu...
I purchased the Balkans Special 5GB eSIM from Mobimatter on July 26, expecting it to work seamlessly on my iPhone 15. However, after installing the eSIM, I couldn’t use it at all. I followed every troubleshooting step provided in the app, but nothing worked. To make matters worse, there is absolutel...
Comments