I just paid to use the Mobimatter app on my iPhone. I downloaded the app to use it in Bosnia and completed the purchase process. However, the app does not work at all—it won’t open, it gives errors, and my payment does not appear anywhere in the system. Despite all these issues, I tried contacting customer support but received no response. My order number is mm-12597037. I am currently in Türkiye and applied to use the app in Bosnia. This is the first time I have encountered such a problem.
I request a refund of the amount I paid.
I purchased the Balkans Special 5GB eSIM from Mobimatter on July 26, expecting it to work seamlessly on my iPhone 15. However, after installing the eSIM, I couldn’t use it at all. I followed every troubleshooting step provided in the app, but nothing worked. To make matters worse, there is absolutel...
I purchased an international data package from MobiMatter for around 330₺, expecting to use it abroad. However, the eSIM never activated and kept asking me to reload it repeatedly. Despite multiple attempts, I was never able to use the package. When I tried to request a refund, I faced another issu...
I purchased an internet package from Mobimatter, but I can’t use it. I’m currently in Albania during a Balkan tour and completely stuck without connectivity. Despite activating travel mode and following all the instructions, the eSIM simply doesn’t work. This has left me in a difficult and frustrati...
I purchased a MobiMatter eSIM package specifically for use across European countries, and the product page clearly stated that Bosnia and Herzegovina was included in the coverage area. However, once I arrived in Bosnia, I couldn’t access the internet in any location—not in the city, not in rural are...
On July 1, 2025, I purchased a 15GB data package through the MobiMatter app (Order No: mm-11498003). When I arrived in France on July 3, I was unable to use the package. Despite carefully configuring all settings and having successfully used this same app and phone combination in previous years, the...
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