I purchased a MobiMatter eSIM package specifically for use across European countries, and the product page clearly stated that Bosnia and Herzegovina was included in the coverage area. However, once I arrived in Bosnia, I couldn’t access the internet in any location—not in the city, not in rural areas, nowhere at all. My phone couldn’t establish a signal, even though the package showed Bosnia as a supported country.
This misleading information not only caused major inconvenience throughout my trip, but also resulted in financial loss as I had to find alternative internet solutions. I couldn’t rely on maps, communication apps, or email for the entire duration of my stay.
I believe this is a case of false advertising and unjust profit. I demand MobiMatter either fix the coverage discrepancy or issue a full refund immediately. Selling a service that fails to deliver basic functionality is unacceptable.
Despite all my efforts, I was unable to use the eSIM I purchased from MobiMatter during my trip abroad. I made sure to research the product in advance specifically to avoid connectivity problems while traveling, but unfortunately, the eSIM never worked on my phone. I suspect it may be a compatibilit...
I purchased an internet package from Mobimatter, but I can’t use it. I’m currently in Albania during a Balkan tour and completely stuck without connectivity. Despite activating travel mode and following all the instructions, the eSIM simply doesn’t work. This has left me in a difficult and frustrati...
I purchased a Mobimatter eSIM for use in Germany, but it has not worked at all. Despite showing a 5G signal, I am unable to access the internet. I’ve tried deleting and reinstalling the eSIM multiple times, but nothing has resolved the issue. To make matters worse, I haven’t been able to reach anyon...
On July 9, 2025, I bought a 15GB eSIM from MobiMatter for my European trip, expecting a smooth experience. Unfortunately, I wasn’t even able to activate the SIM. After trying every step, it became clear that my phone is not compatible with the eSIM I purchased. This was never mentioned clearly on th...
For my Montenegro vacation, I purchased a 500GB + 500-minute eSIM package from Mobimatter. However, the eSIM never loaded on my phone and kept showing error messages. In the app, it stated that the eSIM was purchased but not yet activated. When I contacted support, they replied that if the eSIM was...
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