I Face MobiMatter eSIM Problems After My Mongolia Plan Never Connected
On July 6, I purchased an eSIM through MobiMatter for use in Mongolia with my Turkcell line. I followed all of the installation steps correctly, and although the eSIM appeared to be active, it never worked. I could not connect to a mobile network and was unable to use the service at all.
I tried to contact MobiMatter, but I could not reach anyone who could assist me. As a result, I received neither technical support nor any solution regarding the issue. I paid for a service that I was completely unable to use, which caused significant inconvenience during my trip.
My order number is MM-21508277.
I request a full refund from MobiMatter for the Mongolia eSIM that never worked and ask that the payment be returned to me as soon as possible.
On July 6, I purchased an e‑SIM from Mobimatter to use in Mongolia, followed the installation steps perfectly, but the line never worked, I couldn't get any network. I tried to reach Mobimatter but couldn't find anyone to talk to, I didn't get technical support and the issue wasn't resolved. I couldn't use the service I paid for and I am requesting a refund. I found the situation terrible and I will not choose them again.
