I Face MobiMatter eSIM Problems After My Mongolia Plan Never Connected

On July 6, I purchased an eSIM through MobiMatter for use in Mongolia with my Turkcell line. I followed all of the installation steps correctly, and although the eSIM appeared to be active, it never worked. I could not connect to a mobile network and was unable to use the service at all.

I tried to contact MobiMatter, but I could not reach anyone who could assist me. As a result, I received neither technical support nor any solution regarding the issue. I paid for a service that I was completely unable to use, which caused significant inconvenience during my trip.

My order number is MM-21508277.

I request a full refund from MobiMatter for the Mongolia eSIM that never worked and ask that the payment be returned to me as soon as possible.